POLARIUM PRIVACY POLICY
This Privacy Policy describes how we at Polarium Energy Solutions AB and subsidiaries of Polarium (jointly “Polarium”) and our products may process your personal data. Below, we’ll refer to it simply as a “policy.”
For information about data generated by our products and services that does not constitute personal data, please see Polarium Data Act Notice.
This policy covers:
This policy describes how Polarium typically may process personal data as well as what data our products generate and collect. If you make a “data subject access request” we are obliged to inform you more specifically about what personal data we process about you specifically. See more under“right to access”.
Your personal data and your rights
Many data protection laws give individuals rights in relation to their personal data. These laws include the General Data Protection Regulation, or GDPR. Some rights apply only if Polarium uses a specific “legal basis” to process your data. We explain each legal basis below.
If you have questions regarding how we process your personal data, you are welcome to contact us at privacy@polarium.com. If you have any objections or complaints about the way we process your personal data, you also have the right to file any complaints you may have regarding our processing of your personal data with the Swedish Authority for Privacy Protection (Sw. Integritetsskyddsmyndigheten), or the supervisory authority in any other EU member state.
Personal data we may collect about you
The data collected and processed by Polarium Energy Solutions AB depends on the relationship you have with us and how you engage with us. Polarium Energy Solutions AB does not collect any data without a valid legal basis and purpose.
The following are the different categories of personal data and product data that we may process together with information about what data such a category may entail.
About you: Contact Information: Your name, email address, physical address, phone number, employer, job title
Communication data: Communication with us via our sales, marketing and service functions
Marketing Preferences: Information about your preferences for receiving marketing communications from us.
Payment data: Payment methods and billing address
Purchase data: Data about your purchases of our product and services
Website Device and Usage Data: information about your interactions with our website, including cookie data, IP address or other identifiers, browser type, and operating system. (Please see section on Cookie Policy)
Job applicant data: your CV, references, personal letter and any other data provided during your application.
Product generated personal data: household energy consumption and production, household power infrastructure (ie fuse sizes, partial power topology, grid owner and power distributor and general application usage information)
Other data: Any information you may have voluntarily chosen to share.
About your use of our product/s and service/s: Metadata: device identifiers, firmware version Telemetry data: Battery charge/discharge levels, energy flow, grid connection state and error codes User interaction data: App settings, scheduling preferences and remote-control actions, connectivity configuration (WiFi)
Data we get from third parties:
We may collect personal data or company data from available sources when relevant for legal proceedings
Purpose of using your personal data
This section includes information about:
Below is a general explanation of each “legal basis” to help you understand the table:
Note that most of our Products are sold to professional end users and as such processing of personal data of natural persons is very limited. If you have any questions about this please contact us at privacy@polarium.com.
End Users: Polarium will not process personal data about end users for delivery and installation of Polarium Residential Products.
For Corporate Customers with professional end users typically this would be the contact person(s) at the Corporate Customer.
Once a candidate is chosen the personal data is processed in accordance with Art. 6 (1) b GDPR, since the processing is necessary to enter into a contract with you.
Sharing your personal data
Polarium will only share product related data when legal basis and purpose supports it.
For Polarium Home this means the following:
Retention of data
Polarium retains personal information in accordance with customer instructions and agreements, and only for as long as necessary to deliver the Polarium Service and support its legitimate business purposes. These purposes include maintaining service performance, making data-driven decisions about new features and offerings, ensuring legal compliance, and resolving disputes. Unless otherwise agreed, all personal data will be purged no later than seven years after the termination of the contractual relationship with the customer.
For Polarium Home, data retention is handled as follows:
International transfers of data
When transferring personal data to countries outside the EU/EEA that do not have an adequate level of protection for personal data, as determined by the European Commission, we use standard contractual clauses approved by the European Commission to ensure a sufficient level of protection for your personal data. You can contact us at privacy@polarium.com if you would like to obtain a copy.
Protection of your personal data
We are committed to protecting the personal data of our users. We use appropriate technical and organizational measures to ensure the security of your personal data in the best possible way. However, you should be aware that no system is ever completely secure.
We have implemented various safeguards to prevent unauthorized access and unnecessary storage of personal information in our systems. This includes policies for pseudonymization, encryption, access, and retention.
To protect your app account, we recommend the following:
If other people have access to your Polarium Home Companion App, they can access personal information, settings, and the Polarium service available with your account.
Only allow people to use your account if you agree to share that personal information with them. This decision is your responsibility. Other people’s use of your Polarium account may affect your personalized recommendations and may be included in the download of your data.
Automated decision making
We do not process your personal data for any automated decision making.
Changes to this Policy
We may make changes to this policy from time to time. If we make changes to this Policy, we will make a new version available on our website.
Contacting Polarium
If you have any questions or concerns about this policy, you can contact our Privacy Department in one of the following ways:
Polarium Energy Solutions AB acts as controller and is such responsible for the personal data processed under this policy
By accepting this Privacy Policy, you acknowledge that you have read and understood its contents, including the use of your data for marketing activities and segmentation as described herein.
This privacy policy covers the use of the Studio Mobile applications for Android and iOS. It may not be applicable to other software produced or released by Polarium Energy Solutions AB. Polarium Energy Solutions AB does not collect any statistics, personal information, or analytics from our users, other than built in mechanisms that are present for all the mobile or embedded applications in their respective main distribution channels.
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