Guide: Customer Portal for Technical Support
In the Customer Portal, you can raise a case and make
service requests to Technical Support.
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Polarium Customer Portal for Technical Support
In the Customer Portal, you can raise a case related to support requests, service requests, and order complaints to Technical Support.
Below is the link to the Customer Portal. On this page, you’ll also find information about how to create an account and how to log in to the Customer Portal with an existing account.
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Product Support for Homevolt
As a Homevolt owner, you have access to dedicated user support. Your first point of contact should be the retailer through whom you have purchased your battery system.
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Create an account
If this is the first time visiting the customer portal and you don’t have username or password:
Navigate to customer portal by entering the following URL in your web browser: https://portal.polarium.com
To sign up for a new account click on “Not a member”. Fill in all the mandatory fields and press the “Sign Up”.
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Confirmation email
Once your request is reviewed, you will receive a confirmation email at the specified address. Go to your email inbox and find the confirmation email sent from Polarium noreply@polarium.com. Please note that there may be a waiting period before the access email is sent, as the assignment is done manually to verify each user.
In the confirmation email, follow the link to complete your account registration by clicking “Sign up”. You will be directed to the customer portal, where you will need to choose a password.
You are now signed in to our customer portal and can start using it.
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Log in to customer portal with an existing account
If you already have an account on our customer portal, follow the steps below to log in:
Navigate to customer portal by entering the following URL in your web browser: https://portal.polarium.com
Enter your email address and password, then click “Log in”.
You are now signed in to the customer portal.
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